Our Promise: Fresh Flowers Guarantee, Returns & Complaints

Trusted Flower Delivery with a Freshness Guarantee in Dollis Hill

At Florist Dollis Hill, we pride ourselves on delivering only the freshest, most beautiful flowers to our valued customers in Dollis Hill and the surrounding communities. We understand that our flowers are often sent for special moments, and we are dedicated to ensuring each delivery meets your expectations. As a trusted florist serving both households and businesses locally, your satisfaction is at the heart of everything we do.

Damaged-on-Arrival Policy

We carefully pack and deliver every floral arrangement to preserve its beauty and integrity. However, in the rare event your flowers arrive damaged or in unsatisfactory condition, please notify us within 24 hours of receipt. We ask that you provide a clear photograph of the damaged arrangement as evidence. This helps us understand the issue and ensures we continually improve our service.

Freshness Guarantee and Window

Your trust in our fresh flowers guarantee is important to us. We source flowers daily to ensure quality and freshness. All our arrangements are guaranteed to stay fresh for at least five days from delivery when cared for according to our care instructions. If, despite proper care, your flowers do not meet this standard, please contact us within this five-day freshness window. We will be happy to discuss options to resolve any concerns.

Refunds and Replacements

Your satisfaction comes first. Where flowers are confirmed to be damaged-on-arrival or fail to meet our five-day freshness guarantee, we offer two options for resolution:

• Full or Partial Refund: Based on the specific issue, a full or partial refund to your original method of payment will be offered.
• Free Replacement: We can arrange a replacement arrangement, promptly delivered to you or your recipient, subject to availability.

We aim to resolve all issues efficiently and fairly, so you can shop with confidence, knowing your fresh flowers from Dollis Hill are guaranteed.

Complaints Process

If you have a complaint about your order, please get in touch with us as soon as possible. We encourage customers to provide details and supporting photos (if relevant). Each complaint is handled personally by our dedicated team. Our process is straightforward:

1. Reach out to us with your order number and details of your concern.
2. Our team will acknowledge your complaint within one business day.
3. We will investigate and communicate a resolution—refund, replacement, or alternative solution—within two days of receiving all necessary information.

Your feedback helps us uphold the highest standards for all Dollis Hill flower deliveries.

Proudly Serving the Dollis Hill Community

As your trusted local Dollis Hill florist, we are passionate about serving our neighbours and the wider community with quality, freshness, and care. Whether for homes, offices, or special occasions, we stand behind every bouquet and arrangement we deliver.

If you have any questions about our returns, refunds, or complaints policy, please contact us – your satisfaction is always our priority.