Welcome to the Terms & Conditions for Florist Dollis Hill’s online flower delivery service. By using our website and placing an order with us, you confirm that you accept these terms, which apply to all customers purchasing flower arrangements and related products for delivery in Dollis Hill and the nearby areas. Please read these terms carefully before making a purchase, as they establish the agreement between you and Florist Dollis Hill regarding our e-commerce services.
Florist Dollis Hill provides an online platform for ordering floral arrangements, bouquets, and related products with delivery across Dollis Hill and surrounding localities. These Terms & Conditions govern the use of our online flower delivery service, including the order process, payment procedures, cancellations, limitations of liability, and the legal framework under which we operate.
These terms are designed to ensure transparency and satisfaction for every customer using Florist Dollis Hill’s website for flower delivery in Dollis Hill and neighbouring areas.
To make a purchase for flower delivery in Dollis Hill, customers should follow these steps:
Upon placing your order, you will receive an electronic order confirmation summarising your order details. Please check this confirmation and contact us immediately if there are any errors. Receipt of an order confirmation does not constitute our acceptance; we reserve the right to reject or cancel orders at our discretion (for example, due to unavailability of stock or delivery concerns).
Our floral products are made using fresh, seasonal blooms and foliage. Although we endeavour to deliver the arrangements exactly as pictured and described on our site, the availability of particular flowers may occasionally be limited due to seasonal factors or supply constraints. Where a specific flower or product is unavailable, Florist Dollis Hill reserves the right to substitute items of equal or greater value and similar style and colour. Such substitutions will be made with care to preserve the overall aesthetic and message of the arrangement.
Should a significant change be required, we will aim to contact you before dispatch whenever possible.
Payment must be made in full at the time of placing your order via the secure payment options provided on our website. We accept major credit and debit cards, along with other secure online payment methods, as advertised at checkout.
All prices displayed on our website are in pounds sterling and include applicable taxes unless otherwise stated. Delivery charges, if applicable, will be indicated at the point of checkout and included in your order total.
Payment processing is managed securely and we do not store your payment details after transaction completion. Orders are not confirmed or processed until payment is received in full. In the event of payment failure or issues with authorisation, we reserve the right to cancel or suspend your order without liability.
Florist Dollis Hill offers flower delivery throughout Dollis Hill and surrounding areas during our advertised delivery times. Delivery times and dates can be requested at checkout, but are subject to availability and local conditions. We will endeavour to deliver your flowers on your chosen date, but exact times may not be guaranteed.
For same-day or next-day delivery within Dollis Hill and environs, orders must be placed before the daily cut-off time stated on our website. Deliveries will be made to the address provided during checkout. Please ensure all address and recipient details are complete and correct; Florist Dollis Hill shall not be liable for delivery failures caused by incorrect or incomplete information.
If the recipient is unavailable at the delivery address, our driver may leave the flowers with a neighbour, at a safe location, or return them to our store. A delivery attempt note or update will be provided, and further delivery arrangements may be made where possible.
If you wish to cancel or change your order, please let us know as soon as possible after placing your order. For online flower delivery orders in Dollis Hill, cancellations or significant changes can normally be accommodated only if received with sufficient notice before the order has been prepared or dispatched.
Orders cancelled up to 24 hours before the scheduled delivery date will be eligible for a full refund. Cancellations received less than 24 hours prior to delivery may incur charges or may not be eligible for a refund if preparation or delivery has already commenced.
To amend your delivery instructions, change messages, or update recipient information, please notify us promptly. While we will do our utmost to accommodate amendments, changes requested after order processing cannot be guaranteed.
Due to the perishable nature of flowers, returns are only accepted in cases where products are found to be defective, damaged in transit, or do not match the description or significant aspects of the product ordered. If you believe your order is faulty or not as expected, please contact us within 24 hours of delivery. Include details and photographs if possible to enable us to review your claim promptly.
Once we have verified the issue, we may offer a replacement, alternative arrangement, or a refund at our discretion. Refunds will be processed via the original payment method used at purchase.
By placing an order for flower delivery in Dollis Hill through our website, you agree that:
Florist Dollis Hill aims to fulfil every order to the highest standard. However, to the maximum extent permitted by law, our liability to you in connection with your use of our website, the ordering process, flower delivery, or any related services is limited as follows:
All photographs, designs, and content displayed on Florist Dollis Hill’s website are the intellectual property of Florist Dollis Hill or its licensors. Their use, reproduction, modification, or distribution without express permission is strictly prohibited.
Personal information provided during the ordering process is handled in accordance with our Privacy Policy, consistent with applicable data protection laws in the United Kingdom. We are committed to protecting your privacy and using your information only as necessary to fulfil your orders and provide customer service.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes or claims relating to your use of Florist Dollis Hill’s services, the delivery of flowers, or the interpretation of these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Dollis Hill reserves the right to amend these Terms & Conditions at any time. Updated versions will be posted on our website and will take effect immediately upon posting. We recommend reviewing these terms periodically, especially prior to placing an order.
If you require clarification regarding these terms or need assistance with your flower delivery order in Dollis Hill and surrounding areas, please use the contact details provided on our website. Our customer support team is available during posted business hours to help with all enquiries and ensure your satisfaction.
These Terms & Conditions are applicable to all customers ordering flower arrangements, gifts, or related services for delivery within Dollis Hill and adjoining areas. They do not affect your statutory rights as a consumer under English law.
Thank you for choosing Florist Dollis Hill for your online flower delivery needs. We look forward to helping you celebrate and connect with beautiful flowers delivered across Dollis Hill and its surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 82 Burnley Rd, Dollis Hill, London, NW10 1EJ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dollis Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dollis Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
